FAQ

Thank you for visiting Poblano Mexican

Here we have published some of the most frequently asked questions we receive. Please have a look to see if your question is here and if it is not, send us an email to hola@poblanomexican.com.au, send us a message via our Contact us page or simply call us on 03 9005 6637. We will be happy to assist you!

Shipping of frozen/refrigerated itemsClaudiaR2021-09-13T00:25:22+00:00

Shipping of frozen/refrigerated items

Can you ship refrigerated/frozen items to me?

Refrigerated and frozen items cannot be shipped via normal post so they need to be sent using a refrigerated Van. This van only delivers within 15 km from Melbourne CBD. The distance is calculated using google maps/driving distance. It is not physical distance.

How long does it take to ship my item?ClaudiaR2024-07-14T10:15:39+00:00

How long does it take to ship my item?

We usually ship your order the next working day after you place your order on our website. From there it depends on the carrier (Australia post, Fastway, Courier please) and your location.

If your order includes refrigerated items, we will send it with a special refrigerated truck and delivery is done by areas on specific days but should not take longer than a week.

BRICK AND MORTAR SHOP- Do you have an actual shop?Claudia Rodriguez2024-05-20T23:53:41+00:00

BRICK AND MORTAR SHOP- Do you have an actual shop?

Our warehouse in Cheltenham is open to the public and we have a little store there where you can buy all our products directly or do Click and Collect. Hours are Mon To Fri 8:30 am to 3pm

CLICK AND COLLECT- What are the collection times?Claudia Rodriguez2024-05-20T23:53:59+00:00

CLICK AND COLLECT- What are the collection times?

Our collection times are:

Cheltenham: Monday to Friday from 8:30 am to 3:30 pm

CLICK AND COLLECT- Where are your click and collect pick up locations?Claudia Rodriguez2024-05-20T23:55:45+00:00

CLICK AND COLLECT- Where are your click and collect pick up locations?

We offer Free Click and collect from our Cheltenham location with a previous order online. After you place your order we will contact you to let you know your order is ready for collection.

SHIPPING- How much does it cost?Claudia Rodriguez2021-08-17T23:50:41+00:00

SHIPPING- How much does it cost?

Shipping fees depend on the weight of what you order. Minimum fee is $7.20 We have secured very competitive prices for you, they will be calculated on check out

Can I pay with a credit card?Nagadevi2024-05-21T00:00:58+00:00

Can I pay with a credit card?

Yes, we use Square to process your transaction, you can also pay with Apple and Google Pay.

Do you ship internationally?Nagadevi2020-07-14T17:07:40+00:00

Do you ship internationally?

Yes, we ship overseas. If you are overseas, simply email us the products we are interested and we will email you a quote on the shipping. If you accept the charges, you will need to pay with Credit Card via Paypal Only and you are also responsible for all duties and charges at destination, if any.

Do you ship to Australia?Nagadevi2020-07-14T17:05:45+00:00

Do you ship to Australia?

Yes, we ship to all Australia via Australia Post

FAQ