FAQ2020-08-23T10:50:07+00:00

FAQ

Thank you for visiting Poblano Mexican

Here we have published some of the most frequently asked questions we receive. Please have a look to see if your question is here and if it is not, send us an email to hola@poblanomexican.com.au, send us a message via our Contact us page or simply call us on 03 9005 6637. We will be happy to assist you!

CHRISTMAS HOLIDAY CLOSURES 20202020-12-21T08:50:08+00:00

We will close our shop from the 25th of December reopening on the 4th of January for a little break. Pick up will not be available during the closure however Online orders to be sent by post will still be sent during those times unless your order includes cheese or guacamole. Thank you for your understanding.

BRICK AND MORTAR SHOP- Do you have an actual shop?2020-12-16T11:07:34+00:00

Our warehouse in Cheltenham is open to the public and we have a little store there where you can buy all our products directly or do Click and Collect. Hrs are Mon To Fri 8:30 am o 3pm

CLICK AND COLLECT- What are the collection times?2020-12-13T22:57:42+00:00

Our collection times are:

Cheltenham: Monday to Friday from 8:30 am to 3:30 pm

Southbank: Monday to Thursday 5:30pm to 8pm with previous appointment.

CLICK AND COLLECT- Where are your click and collect pick up locations?2020-12-13T22:55:55+00:00

We offer Free Click and collect from two locations previous order online: Southbank and Cheltenham. After you place your order we will contact you to let you know your order is ready and exact location.

SHIPPING- How much does it cost?2020-12-13T22:52:07+00:00

Shipping fees depend on the weight of what you but with a maximum fee of $20 for orders over $59. Range goes from $8.95 up to $20 to anywhere in Australia

Can I pay with a credit card without a Paypal account?2020-07-14T17:08:19+00:00

Yes, you do not need a Paypal account to pay with your credit card. Simply select Paypal in the Payment Methods and follow the link to Paypal. From there you can pay as a visitor, without the need to register on Paypal.

Do you ship internationally?2020-07-14T17:07:40+00:00

Yes, we ship overseas. If you are overseas, simply email us the products we are interested and we will email you a quote on the shipping. If you accept the charges, you will need to pay with Credit Card via Paypal Only and you are also responsible for all duties and charges at destination, if any.

Do you ship to Australia?2020-07-14T17:05:45+00:00

Yes, we ship to all Australia via Australia Post

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